With the shift to blended learning, institutions can partner with study support providers to empower students to seek help when they need it most
Universities must adapt their offering to give students the flexibility to access personalised study support 24/7, agreed a panel of higher education experts.
The session, held in partnership with Studiosity, was part of 探花视频鈥檚 and examined how a collaborative approach could provide high-quality individualised study support, at scale.
Lewis McKinnon, head of partner development for the UK and Europe at Studiosity, said that, with the Covid-19 pandemic shifting institutions to a blended learning approach, students wanted to access support when they needed it.
Studiosity research found that 71 per cent of students had considered withdrawing from university聽because of the struggles of studying alone during the pandemic. Nearly half of those surveyed said that the top study stress prevention method when students were not in class or on campus was 24/7 online support. And 63 per cent said that they would use such a service if it was available and meant interacting with a real person.
鈥淭he pandemic is highlighting some of these factors, but they were always present,鈥 said McKinnon. 鈥淏y identifying the expectations from students, we can take a collaborative approach with institutions. This gives a holistic support ecosystem between the two, differentiating the support to target all students and help support them most effectively.鈥
Alison Truelove, director of the Centre of Innovation in Business Education at the University of Exeter, said that the university had integrated Studiosity into its student study support offering in 2018. Since that initial pilot with business school students, the platform has been made available to the university鈥檚 25,000 students across three campuses.
Truelove said that Studiosity was used to 鈥渃omplement鈥 the other study support services within the university, with a goal to normalise accessing support.
鈥淭he assumption is sometimes made that because our students are very capable, they wouldn鈥檛 need additional support, but of course that鈥檚 not true,鈥 Truelove said. 鈥淢any of our students come to university with very high grades and they鈥檙e used to being successful. And it can be quite a struggle to convince them that it鈥檚 OK to access support.
鈥淧art of our overall approach is that there is no stigma attached to that and we expect them to be continually developing their approaches to study.鈥
Analysing data on the Studiosity portal, combined with the university鈥檚 own internal analysis, meant offering students targeted support.
鈥淎cross the whole university we are starting to do a lot more diagnosing where the service will most benefit students,鈥 said Truelove. 鈥淎nd making sure that those students who will benefit the most from this service are the ones that we are mostly targeting in terms of that support.鈥
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